I'm Sandy Santos. My experience as both a creative and marketing professional has provided tremendous insight into emerging media and its value in the healthcare industry. Whether searching for the latest internet craze, debating the latest trends in industry blogs, or striking up a conversation with a stranger, I'm passionate about finding new ways to connect with people.
I'm a self-proclaimed “geek in disguise.” I spend my off time obsessing over tomorrow’s technology, embarking on culinary scavenger hunts to satisfy my inner foodie, and looking for that perfect photograph to share my journey with others.
Sandy took a double degree in Information Technology and Nursing.
She has been very active in sports and other student organizations.
2544 Taft Ave, Malate, Manila, 1004 Metro Manila
Women’s Basketball Varsity, DLSU – (1997-2000)
Rhythmic Circle (Vocalist, Band Member), 1997-2000)
1880 Claro M. Recto Avenue
Registered Nurse, November 29-30, 2009 (Board Exam Passer), Manila Philippines
RN Licensed No: 595820
Licensed Caregiver, 2003
Philippine Nurses Association, Member
Intravenous Therapy RN (Mar 2010)
Contributes to marketing effectiveness by identifying short-term and long-range issues that must be addressed; providing information and commentary pertinent to deliberations; recommending options and courses of action; implementing directives. Maintains relations with customers by organizing and developing specific customer- relations programs; determining company presence at conventions, annual meetings, trade associations, and seminars. Provides short- and long-term market forecasts and reports by directing market research collection, analysis, and interpretation of market data. Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies. Contributes to team effort by accomplishing related results as needed.
Lead marketing team to drive dental and medical services penetration and market development. Strategize, develop and execute the marketing programs. Liaise with various parties to conceptualize the corporate branding strategy. Inspire team members in goals and objectives achievement.
Project and event management including opening new clinic, joint promotions, corporate tie ups with SME and MNCs, PR Events. Meets marketing and sales financial objectives by forecasting requirements; preparing sales & marketing operating budgets, scheduling expenditures; analyzing variances and initiating corrective actions.
Collects, analyzes, evaluates and report data in order to increase sales productivity. Collects sales records & trends and evaluate performance measured against sales quotas. Analyze sales and performance records; interpret results of overall sales, recommends promotion or change of personnel in under-productive departments. Assist management in developing and reviewing the sales budget and rolling sales forecast including sales to budget variance analysis. Communicates sales reporting and sales forecasting to the Director. Provides customized reporting and recommendations in support of ongoing business decisions or initiatives. Conducts quantitative analysis including but not limited to ROI, trending, identification and assessment of opportunities and risks.
KK Women’s and Children’s Hospital
- Service Desk Analyst
Collected and created incident tickets for desktop/hospital applications issues. Closed an average of fifteen (15) to seventeen (17) tickets daily taking minimal resolved time in an efficient manner. Tracked and addressed trended issues and planned long-term resolution strategies for chronic problems. Supported Lotus Notes and Exchange Users. Acted as an escalation point where difficult or controversial calls are received. Produces statistics and management reports. Utilized Remedy tracking system. Trained new service desk analysts and developed documentation.
Standard Chartered Bank (CBP Site)
- Incident Management Administrator / On-Site Engineer
Negotiated with other managers to establish priorities. Worked proactively in identification of top recurring incidents. Influenced product and project delivery through the incident management process. Communicated with all levels of management. Provides a single point of contact for all Standard Chartered Bank users to report problems and assist to raise service requests. Fulfills end-users’ requirements for resolving issues and accurately assign severities. Provides 1st and 2nd level of technical IT support to users for troubleshooting and resolution IT problems via onsite/phone/emails. Provides assistance to 2nd Level as and when requested. Monitors and tracks the cases that were logged and do proper follow-up to users on all outstanding cases until closure. Provides review to ensure that all incident tickets/assignments are closed. Documents all reported incidents to identify trends to assist in future problem resolution. Performs daily/weekly/monthly reporting for Service Desk activities.
Responsible for performing IT responsibilities in the clinic. Ensures that the Clinic Assist software is installed in each of doctor’s laptop and should be free from errors and should be operating well. Troubleshoots Internet connectivity and router issues. Setup laptops and desktops, network printers, installs Windows Operating System/MS Office and ensures that these computers have legitimate licenses and their warranties registered and activated. Performs back-up and recovery of clinical photos and files. Operates Digital Panoramic/Lateral Cephalogram/Periapical Digital X-Ray. Provide training for colleagues (doctors and dental assistants) in terms of newly integrated software such as EasyDent and Clinic Assist software. Responsible for creating digital brochures and promotions advertised and played through LCD flat screens being watched by patients/customers.
Investigates, documents, and analyses current business processes. Administers and Supports IT processes in providing the required services to Marketing and Research and Development. Investigates threats/vulnerabilities and assess the impact of externally hosted Unilever Web sites. Discover and coordinate with hosting providers/design agencies to remediate threats incurred by the Web sites. Liaises with Unilever’s Brand Managers in Europe, Asia, and AMET (Africa, Middle East and Turkey) IT Business partners on registering/decommissioning Web sites. Reports directly to IT Business Partnering Director for Marketing and R&D / Stakeholders and provides monthly Web site scan report for Europe, Asia and AMET region with statistics and analysis. Assists during audit of Web sites by providing quarterly or monthly reports per country. Reviews e-mails and Storefront SRs (Service Requests) from our web hosting. Coordinates with the Transition Team for changes in Web sites such as decommissioning, shutting down of sites or migration. Uploads, update and maintains files of IT BP Team through SharePoint. Assists, maintains, and change Marketing and R&D Project Status of IT BP Marketing Director through Clarity. Creates and maintains a central repository of Web sites for each region. Follows-up with Global Team and External Vendors on Web site scans, remediation, etc. Develops the process for managing consumer facing Web sites in conjunction with processes in Global Service Delivery and any existing in-country processes. Liaises with respective teams in the countries and globally, assist the user community in transition to new processes.
Provides excellent customer service and information to customer as reflected in their quality score and text processing time. Carefully reads, review all correspondence sent by the company to the registered e-mail address and complies with the instructions, if any.
Provides Inbound Technical Support for Network Solution's web-hosting and eCommerce customers and back up support for general customer support calls. Ability to use basic system administration tools and processes; such as email application, web browsers, HTML, DNS, Unix, FTP protocol, and POP3 and other web hosting related products. Creates new SRs (service request) and contact internal groups and customer as needed to resolve customer concern. Track SR until issue is resolved. Tracks and reports on issues by defined categories identifying coaching opportunities where the specialist could have resolved the concern initially with additional training or coaching. Keeps updated on all developments and changes, taking ownership to obtain and learn all information provided to resolve the web-hosting customer's issue. Uses all proprietary database, web and telephony tools effectively, reporting faults to helpdesk or supervisors as soon as they occur.
Portfolios available upon request
Develops and implements numerous Web sites’ SEO ‘Best Practices’: HTML Guidelines, Keywords Research (density, relevance, weight, etc.). Successfully creates and manages Internet marketing campaigns that includes: e-mail campaigns, banner ads, e-zines/newsletters and various promotional strategies. Manages several Pay Per Click (PPC) campaigns through various Web sites – running Google Adword, AdBrite, Chitika PPC and delivering best possible conversion and traffic solution to sites. Proficient with Google Analytics, GoStats, HitsLink, and other analytics software. Excellent analytics command over how to analyze and use data for improving ROI of websites.
Provides first line e-mail and chat customer service. Demonstrates a strong customer service orientation and takes responsibility for follow-up to ensure customer needs and expectations are satisfied. Handles customer's product (MSN Software | MSN Music and Video Download Support) usage questions. Properly escalates issues that are irresolvable and not available on the Knowledge base. Attends trainings, workshops, seminars, and focus group discussions scheduled by the team. Contributes to other projects if required.
Experienced Marketing Manager (Digital and Offline), IT Business Partner, Web Programmer and Technical Support Engineer with over 8 years of experience in web programming and Internet Marketing.
I am currently in the Philippines. But, you can still contact me any time by filling out the e-mail form. Kindly expect my reply within 24 to 48 hours.
|Web & Graphic Tools||E-mail Marketing Tools||Video Editing Software||Operating System||MS Office||Others|
Adobe Creative Suite
Mac OS X Lion
Legal Secretary, Singapore
|I have known Sandy for over three (3) years, as a close friend and a colleague in BYCH Hot Yoga Studio.
I am a legal secretary in law firm, Messrs KSCGP Juris LLP. I also teach and practice hot yoga in BYCH Hot Yoga Studio. Sandy takes responsibility for her work, handling and attending to teachers and students never need to worry. Her ability to work efficiently under stressful conditions and nervewracking deadlines speaks volumes about her hard work, determination, and composed demeanor. Most importantly, Sandy displayed interest and exuberance for her work, and handled all her tasks with pleasure and competence.
I believe that her skills and experience make her an excellent candidate for Business Marketing Manager in your organization. She has a friendly personality and a capacity for hard work.
I wish her every success.
|Lye Hoon Ong
Graphic Designer, Singapore
|During her 3 years of working in the company, she did an excellent job in her position as a Manager in running the studio. She is extremely organized, able to work independently and able to effectively multi-task to ensure all projects are completed within schedule.
She is always willing to offer her assistance and had great rapport with the customers. She would be an asset to any employer and I recommend her for any endearvour she chooses to pursue.
|Employed as a training director with BYCH for four years now, I have worked with Sandy Santos for approximately two years. In that time Sandy has demonstrated an impressive work ethic. Sandy adapts creatively to novel situations handling customer service issues efﬁciently and gracefully. She consistently responds to demanding, unpredictable issues that arise with customers, settling issues to the satisfaction of both the studio director and the customers.
Sandy’s efforts at marketing have produced increased sales as well as a positive response from our customers. In addition to excellent interpersonal and marketing skills, Sandy can be detail oriented when needed also offering a high level of technical expertise with computer applications.
Sandy was employed as a Service Desk Analyst at BT Frontline. Her responsibilities included providing technical assistance in analyzing, diagnosing, replicating and troubleshooting issues within the KK Hospital. In addition, she has also provided excellent documentation or knowledge base which helped our team to resolve issues in a fast and efficient manner.
She is a fast learner and even trained newly joined Service Desk Analyst in only a month of staying here with us.
I highly recommend Sandy for whatever position she may decide to pursue. She is the type of employee that anyone would enjoy to work with.